TherapEasy – mental health service

Task

Develop and create an MVP version of a mental health service focused on continuous interaction between therapists and patients. Provide a convenient platform for easy management of therapeutic sessions, including registration, scheduling, conducting, and post-session tasks. The MVP should be simple to use, efficient, and provide a secure environment for processing payments and patients' confidential data.

Solution

To create a simple and budget-friendly MVP in a short time of 4 weeks, a detailed market and competitor analysis was conducted. This allowed identifying key features for the service and adopting the best practices from competitors.
Detailed user scenarios, information architecture, and user interface were developed to ensure convenient and positive user interaction.
The main goal was to ensure direct communication between therapists and patients, minimizing the need for administrator intervention. This approach simplified interaction, allowing both parties to resolve issues independently through a convenient interface.

Services

Research // User flows // UI-kit // Product Design // Prototype

Industry

Health, psychology

Time to first launch

4 weeks

Therapists registration process

Multi-step onboarding collects information about the therapist's specialization and approach. This helps better match therapists to patients. The process is simple to use — profiles are comprehensive but easy to fill out. Result: better connections between patients and therapists.

Therapists sessions management

Therapists can create different types of sessions, such as introductory meetings or extended sessions, and set working hours, days, as well as special schedules for specific dates. The platform also supports timezone adjustments, ideal for traveling therapists to manage their schedule seamlessly. These options simplify planning and reduce the need for technical support, ensuring a smooth and hassle-free experience.

Therapists can track their earnings using basic analytics on the platform. Stripe integration ensures secure and seamless payment processing, allowing therapists to easily manage their transactions.

stripe

Patients registration and onboarding

Patients register via email, Google, or Facebook, then go through an individual onboarding process with questions about their issues and therapy needs. This approach improves matching accuracy, ensuring a convenient experience by guiding patients through each step without overload.

Recommendations, Search & Booking

Patients receive personalized recommendations or can search for a suitable therapist using filters like price, specialization, and others. Detailed profiles with reviews help make decisions. The booking process is user-friendly, allowing easy selection of session type, time, and secure payment via Stripe.

Convenient support service

The platform offers a real-time chat support system for both therapists and patients. Patients can quickly resolve booking issues or session questions, while therapists can seek help with technical issues or patient management. This efficient chat feature improves the overall user experience by providing timely responses and support.

User management in admin panel

The user management system simplifies administrators' workflows with an intuitive interface. Therapist verification offers clear steps for document validation and approval, while education verification ensures clients understand specialists' qualifications. The overview page centralizes key actions like activation, deactivation, and monitoring of therapist profiles, making management efficient and minimizing manual tasks.

Analytics and reporting

Intuitive dashboard for managing financials and user data. The system provides transparent visibility of all operations and interactive real-time revenue charts, simplifying control and allowing admins to make data-driven decisions quickly.
The user analytics module tracks behavior, satisfaction levels, and service usage, revealing key insights from the first screen. The export tool allows one-click download of transaction history, invoices, and sessions, significantly simplifying further data work.